Terms of Service

1. About Us

AP Joinery is a local joinery and carpentry business based in Newcastle upon Tyne, serving homeowners across the North East. We provide practical joinery, fitting and home improvement work including kitchens, bathrooms, loft storage, flooring, doors, staircases and renovations.

2. Quotations and Acceptance

All quotations provided (by phone, email, or via this website) are valid for 30 days unless otherwise stated. A job is accepted when we confirm in writing or by phone, and any required deposit is received.

Prices quoted are based on the information provided at the time. Should the scope of work change once started, we will notify you before proceeding with any additional charges.

3. Payment

Payment is due on completion of the work unless a staged payment schedule has been agreed in advance. We accept bank transfer and cash. Invoices not settled within 14 days of issue may incur a late payment charge in line with the Late Payment of Commercial Debts Act 1998.

4. Cancellation

You may cancel or postpone a booking by giving us at least 48 hours' notice at no charge. Cancellations with less than 48 hours' notice may result in a call-out fee to cover costs already incurred.

5. Our Work

All joinery and carpentry work carried out by AP Joinery is completed with due care and professional workmanship. Where Building Regulations or other statutory requirements apply to the work, we will advise you and arrange compliance as agreed for the project.

We take reasonable care to protect your property during all work. Surfaces and areas are tidied upon completion. We are not liable for pre-existing damage or concealed defects discovered during work.

6. Liability

Our liability to you is limited to the cost of the work carried out. We are fully insured for public liability. We are not liable for indirect or consequential losses arising from our work or any delay in completing it.

This website is provided for information and enquiry purposes. Submitting a contact form does not constitute a binding contract.

7. Complaints

If you are unhappy with any aspect of our service, please contact us in the first instance at ap_joinery23@icloud.com or by calling 07944 745897. We will aim to resolve any issues promptly and fairly.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We may update these terms from time to time. The current version will always be available on our website.